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Privacy Policy

Who We Are

Metrol Springs Ltd is committed to maintaining the trust and confidence of visitors to our website. We will not sell, rent or trade any personal information, including email addresses, to other businesses. We have created this privacy policy to explain in detail the circumstances in which we collect your personal information, how we use it, (including the limited conditions under which we would disclose it to the authorities), and how your information is retained securely.

Website Cookies

Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites, information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy found here.

Google Analytics

When someone visits our website; www.metrol.com we use a third party service called Google Analytics, to collect both information, and details of visitor behaviour patterns. We do this to find out the number of visitors we receive to the site. This information is not used to identify anyone and there is no personally identifying information collected. We do not make, and do not give consent to Google to make, any attempt to identify those visiting our website.

Guest Wifi

Whilst at our site, address: Metrol Springs Limited, 5 Clayfield Close, Moulton Park Industrial Estate, Northampton, NN3 6QF, we offer visitors free guest wifi. When using this service we may collect data about:
- Your device
- The volume of your data you use
- The amount of time you are connected to our network

Mailing Lists

When signing up to receive our weekly updates, we will request your first and last name and your email address. We will use this information to send you these updates and occasionally to check with you if the information is still valid and correct. The information gathered (your first name, last name and email address) is not sold, rented or traded with other businesses or organisations.
To send our weekly updates we use a third party service provider called MailChimp. We gather information about who opens our emails, location by country of the person who opens the email, who clicks on which links within the emails, and how many times the emails are opened and clicked on. For information on MailChimp click here: https://mailchimp.com/
You can unsubscribe from our newsletters by clicking on the unsubscribe link in one of our emails or email us directly at design@metrol.com

Accounts

When you sign up for an account on our website, the data we request is stored for the purpose of allowing you to experience a faster checkout. We may use your name, email address and phone number if we need to get in touch with you regarding an order you have placed with us or your account. You can login into your account to change the information you have stored on our website or to close your account at any time.
If you decide not to set up an account, your data is still stored in the form of your customer order.

Regardless of whether an account has been set up by law we have to retain customer orders for 7 years. Every 2 years this order information is archived and moved to a secure location. After 5 years this information is then destroyed.

Account information is stored indefinitely until the account is closed.

Purchasing

If you make a purchase through our website, your payment will be processed through a payment gateway and as such any card data is processed off site by a secure payment service provider. The payment gateway we use is by SagePay, you can find more information here: https://www.sagepay.co.uk
Metrol Springs does not store your personal card information.

Data Backup

Any personal information stored in a digital format is done so on our secure in-house server. This is backed up on a daily basis, encrypted to AES256 standards and transmitted to a secure data centre in the UK. This data is also replicated and backed up to a secondary secure data centre in the UK for redundancy measures. This process is performed by software using an encryption key that is only known to Metrol Springs. The personal data we store, never leaves the UK. The company we use for data backup is DataStore365, you can find out more about them here: http://www.datastore365.co.uk/

DataStore365 hold active ISO27001 information security accreditations to show their internal processes have been audited.

Access To Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to Metrol using the email address: sales@metrol.com and we will process your request within 24hrs. You can also call us on 01604 499 332.

Changes To This Privacy Policy

This privacy policy was last reviewed 09/05/2018.
This policy is reviewed on an annual basis or earlier if regulations impacting our privacy policy occur.



Sales and technical help: 01604 496624
Alternatively, click here to contact via email or via our fax on 01604 493390.